Having issues with online calls or meetings » History » Version 1
Atchuthan Manickam , 23/07/2020 18:12
| 1 | 1 | Atchuthan Manickam | h1. Guidelines for a better online meeting experience |
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| 2 | 1 | Atchuthan Manickam | |
| 3 | 1 | Atchuthan Manickam | *To avoid audio interruption* |
| 4 | 1 | Atchuthan Manickam | |
| 5 | 1 | Atchuthan Manickam | > # *Use a wired network connection, rather than a Wi-Fi connection.* This will generally provide a more consistent and better quality network connection. |
| 6 | 1 | Atchuthan Manickam | > # During the web conference, *don't run any intensive network applications* on your computer (such as Internet radio or streaming video, or run significant uploads or downloads) that might compete with your call audio. |
| 7 | 1 | Atchuthan Manickam | > # *If you connect devices after the meeting had started, Zoom may not detect them.* Connect any external audio devices such as a USB microphone and headset before you start your meeting. |
| 8 | 1 | Atchuthan Manickam | > # You need to *mute the noise disturbances* in your mobile or computer to get a better quality of audio. |
| 9 | 1 | Atchuthan Manickam | > # *Mute your microphone* when you're not speaking and ask conference participants to mute when they are not speaking. |
| 10 | 1 | Atchuthan Manickam | |
| 11 | 1 | Atchuthan Manickam | *To avoid video interruption* |
| 12 | 1 | Atchuthan Manickam | |
| 13 | 1 | Atchuthan Manickam | > # *Test your video camera* before joining the meeting to ensure that the camera is working correctly. |
| 14 | 1 | Atchuthan Manickam | > # *Disable HD webcam video* - Sending high definition (HD) webcam video requires more bandwidth than sending non- HD video. Disabling HD video will free up more of your internet connection for other parts of your meeting. |
| 15 | 1 | Atchuthan Manickam | > # *Close other apps:* This reduces device background activity and network usage. |
| 16 | 1 | Atchuthan Manickam | > # *Keep still:* Stand your device on a desk or shelf. Minimize head movement. |
| 17 | 1 | Atchuthan Manickam | > # *Minimize rear movement:* Don’t stand in front of a busy area or window that faces a road or swaying trees. |
| 18 | 1 | Atchuthan Manickam | > # *Camera distance:* Keep the camera in a distance of 1-2 metres from yourself. |
| 19 | 1 | Atchuthan Manickam | |
| 20 | 1 | Atchuthan Manickam | *On error message 'your internet connection is unstable'...* |
| 21 | 1 | Atchuthan Manickam | |
| 22 | 1 | Atchuthan Manickam | [[The connection is slow. What to do?|Check your current internet speeds by following steps 1 to 5 on this link]] |
| 23 | 1 | Atchuthan Manickam | |
| 24 | 1 | Atchuthan Manickam | > [[The requirement bandwidth table needs to be added here]] |
| 25 | 1 | Atchuthan Manickam | |
| 26 | 1 | Atchuthan Manickam | *Note* |
| 27 | 1 | Atchuthan Manickam | |
| 28 | 1 | Atchuthan Manickam | * Fluctuations in internet service can cause this message, sometimes accompanied with stuttering video or audio issues. Zoom prioritizes audio continuity so that audio should in many cases continue even if video deteriorates. |
| 29 | 1 | Atchuthan Manickam | |
| 30 | 1 | Atchuthan Manickam | * If you see this message and are transmitting your camera, *try turning off your video*. The bandwidth freed up by doing this may help improve the quality of remaining meeting components such as *audio and screen sharing*. |
| 31 | 1 | Atchuthan Manickam | |
| 32 | 1 | Atchuthan Manickam | * If you are using a non-paid/pirated version of OS then please upgrade/subscribe to paid version. Alternatively, use linux or android OS devices for Free Open Source Software (FOSS) |
| 33 | 1 | Atchuthan Manickam | |
| 34 | 1 | Atchuthan Manickam | > h3. For more support from Zoom: https://support.zoom.us/hc/en-us/articles/201362463-Wireless-WiFi-Connection-Issues |
| 35 | 1 | Atchuthan Manickam | |
| 36 | 1 | Atchuthan Manickam | > h3. For more support from Google Meet: https://support.google.com/a/users/answer/9848870?hl=en&ref_topic=9545478 |
| 37 | 1 | Atchuthan Manickam | |
| 38 | 1 | Atchuthan Manickam | > h3. For more support from Skype: https://support.skype.com/en/faq/FA12097/troubleshooting-issues-with-skype-call-quality |