Having issues with online calls or meetings » History » Version 2
Version 1 (Atchuthan Manickam , 23/07/2020 18:12) → Version 2/20 (Atchuthan Manickam , 27/07/2020 10:15)
h1. Guidelines for a better online meeting experience
*General interruption avoidance steps* *To avoid audio interruption*
> # *Use a wired network connection, rather than a Wi-Fi connection.* This will generally provide a more consistent and better quality network connection.
> # During the web conference, *don't run any intensive network applications* on your computer (such as Internet radio or streaming video, or run significant uploads or downloads) that might compete with your call audio.
> # *Close other apps:* This reduces device background activity and network usage.
*To avoid audio interruption*
> # *If you connect devices after the meeting had started, Zoom may not detect them.* Connect any external audio devices such as a USB, USB microphone and headset before you start your meeting. If you connect devices after the meeting has started, they may not be detected
> # You need to *mute the noise disturbances* in your mobile or computer to get a better quality of audio.
> # *Mute your microphone* when you're not speaking and ask conference participants to mute when they are not speaking.
*To avoid video interruption*
> # *Test your video camera* before joining the meeting to ensure that the camera is working correctly.
> # *Disable HD webcam video:* sending video* - Sending high definition (HD) webcam video requires more bandwidth than sending non- HD video. Disabling HD video will free up more of your internet connection for other parts of your meeting.
> # *Close other apps:* This reduces device background activity and network usage.
> # *Keep still:* stand Stand your device on a desk or shelf, minimize shelf. Minimize head movement.
> # *Minimize rear movement:* don’t Don’t stand in front of a busy area or window that faces a road or swaying trees.
> # *Camera distance:* keep Keep the camera in a distance of 1-2 metres from yourself.
*On error message 'your internet connection is unstable'...*
* [[The connection is slow. What to do?|Check your current internet speeds by following steps 1 to 5 on this link]]
> [[The requirement bandwidth table needs to be added here]]
*Note*
* Fluctuations in internet service can cause this message, sometimes accompanied with stuttering video or audio issues. When the network is too slow, Zoom prioritizes audio is prioritized continuity so that audio may be OK when should in many cases continue even if video is not. deteriorates.
* If you see this message and are transmitting your camera, *try turning off your video*. The bandwidth freed up by doing this may help improve the quality of remaining meeting components such as *audio and screen sharing*.
* If you are using a non-paid/pirated version of OS then please upgrade/subscribe to paid version. Alternatively, use Linux linux or Android android OS devices for Free Open Source Software (FOSS)
> h3. For more support from Zoom: https://support.zoom.us/hc/en-us/articles/201362463-Wireless-WiFi-Connection-Issues
> h3. For more support from Google Meet: https://support.google.com/a/users/answer/9848870?hl=en&ref_topic=9545478
> h3. For more support from Skype: https://support.skype.com/en/faq/FA12097/troubleshooting-issues-with-skype-call-quality
*General interruption avoidance steps* *To avoid audio interruption*
> # *Use a wired network connection, rather than a Wi-Fi connection.* This will generally provide a more consistent and better quality network connection.
> # During the web conference, *don't run any intensive network applications* on your computer (such as Internet radio or streaming video, or run significant uploads or downloads) that might compete with your call audio.
> # *Close other apps:* This reduces device background activity and network usage.
*To avoid audio interruption*
> # *If you connect devices after the meeting had started, Zoom may not detect them.* Connect any external audio devices such as a USB, USB microphone and headset before you start your meeting. If you connect devices after the meeting has started, they may not be detected
> # You need to *mute the noise disturbances* in your mobile or computer to get a better quality of audio.
> # *Mute your microphone* when you're not speaking and ask conference participants to mute when they are not speaking.
*To avoid video interruption*
> # *Test your video camera* before joining the meeting to ensure that the camera is working correctly.
> # *Disable HD webcam video:* sending video* - Sending high definition (HD) webcam video requires more bandwidth than sending non- HD video. Disabling HD video will free up more of your internet connection for other parts of your meeting.
> # *Close other apps:* This reduces device background activity and network usage.
> # *Keep still:* stand Stand your device on a desk or shelf, minimize shelf. Minimize head movement.
> # *Minimize rear movement:* don’t Don’t stand in front of a busy area or window that faces a road or swaying trees.
> # *Camera distance:* keep Keep the camera in a distance of 1-2 metres from yourself.
*On error message 'your internet connection is unstable'...*
* [[The connection is slow. What to do?|Check your current internet speeds by following steps 1 to 5 on this link]]
> [[The requirement bandwidth table needs to be added here]]
*Note*
* Fluctuations in internet service can cause this message, sometimes accompanied with stuttering video or audio issues. When the network is too slow, Zoom prioritizes audio is prioritized continuity so that audio may be OK when should in many cases continue even if video is not. deteriorates.
* If you see this message and are transmitting your camera, *try turning off your video*. The bandwidth freed up by doing this may help improve the quality of remaining meeting components such as *audio and screen sharing*.
* If you are using a non-paid/pirated version of OS then please upgrade/subscribe to paid version. Alternatively, use Linux linux or Android android OS devices for Free Open Source Software (FOSS)
> h3. For more support from Zoom: https://support.zoom.us/hc/en-us/articles/201362463-Wireless-WiFi-Connection-Issues
> h3. For more support from Google Meet: https://support.google.com/a/users/answer/9848870?hl=en&ref_topic=9545478
> h3. For more support from Skype: https://support.skype.com/en/faq/FA12097/troubleshooting-issues-with-skype-call-quality