How to contact Aurinoco » History » Version 12
Version 11 (Charles Atkinson, 16/07/2021 08:59) → Version 12/16 (Charles Atkinson, 17/07/2021 13:05)
h1. How to contact Aurinoco?
{{toc}}
h1. Office hours
Monday to Friday 9:00 am to 5:00 pm
Saturday 9:00 am to 12:30 pm
h1. h3. Telephone
+91 413 403 6900
h1. New connection and subscription request h3. Email
* Please read [[Wiki#Getting-connected|Getting connected]]
* For laying cables to communities and to individual premises, email premises: aurinoco@auroville.org.in including your name, contact details and the desired connection location
* For a new subscription application, email support@aurinoco.net including your name, contact details subscriptions applications and the desired connection location
Aurinoco existing subscriber support will create an internal issue to manage your request and will give you the issue name like Support#12510. Please give the issue name when you contact us about the request
h1. Existing subscription connection problem
When you have a connection problem, please help us to help you
Please do not hesitate to tell us of the problem. We monitor the network to detect problems but some problems are not detected so problem reports from subscribers help us identify the what is not working.
* If you can open this FAQ, please do so and follow [[Wiki#Something-doesnt-work|Something doesn't work]]. If you can't fix your problem ...
* If you can send email, report the problem to support@aurinoco.net including
** Your name, contact details and connection location
** A description of the problem. More than "does not work" is helpful
** If you are not our subscriber, the subscriber's name
** If available, speed tests and ping tests results
* If you can't send email, during support hours report the problem to +91 413 403 6900
Aurinoco support will create an internal issue to manage your problem and will give you the issue name like Support#12510. Please give the issue name when you contact us about the problem
We are responsible for providing a network connection. We are not responsible for your devices or any internal network. For problems with your devices and any internal network, ask your support provider to help. Support providers include Blue Light and Mira Computers. TODO: add support providers' contact details
When there are breakages affecting many subscribers' connections we
* Inform affected subscribers by email
* Prioritise fixing the breakage ahead of fixing individual subscribers' problems
When there is upgrade work affecting many subscribers' connections we
* Plan a time for the work
* Inform affected subscribers by email a day or so before the work
h1. Billing enquiries
Email billing: support@aurinoco.net including
* Location
* Subscription name. It is shown on the usage report emails Aurinoco sends
h1. Office locations
For postal mail h3. Postal address and personal visit
Aurinoco Systems Systems,
Network Centre, 2nd Floor Floor,
Auroville Foundation Bhavan Bhavan,
Auroville 605101
Auroville, Tamil Nadu - 605 101
Aurinoco Systems Systems,
Network Lab
SaraCon Lab, SaraCon,
Kottakarai Kottakarai, Auroville,
Auroville 605101
Tamil Nadu - 605 111
h3. Office hours
Monday to Friday 9:00 am to 5:00 pm
Saturday 9:00 am to 12:30 pm
{{toc}}
h1. Office hours
Monday to Friday 9:00 am to 5:00 pm
Saturday 9:00 am to 12:30 pm
h1. h3. Telephone
+91 413 403 6900
h1. New connection and subscription request h3. Email
* Please read [[Wiki#Getting-connected|Getting connected]]
* For laying cables to communities and to individual premises, email premises: aurinoco@auroville.org.in including your name, contact details and the desired connection location
* For a new subscription application, email support@aurinoco.net including your name, contact details subscriptions applications and the desired connection location
Aurinoco existing subscriber support will create an internal issue to manage your request and will give you the issue name like Support#12510. Please give the issue name when you contact us about the request
h1. Existing subscription connection problem
When you have a connection problem, please help us to help you
Please do not hesitate to tell us of the problem. We monitor the network to detect problems but some problems are not detected so problem reports from subscribers help us identify the what is not working.
* If you can open this FAQ, please do so and follow [[Wiki#Something-doesnt-work|Something doesn't work]]. If you can't fix your problem ...
* If you can send email, report the problem to support@aurinoco.net including
** Your name, contact details and connection location
** A description of the problem. More than "does not work" is helpful
** If you are not our subscriber, the subscriber's name
** If available, speed tests and ping tests results
* If you can't send email, during support hours report the problem to +91 413 403 6900
Aurinoco support will create an internal issue to manage your problem and will give you the issue name like Support#12510. Please give the issue name when you contact us about the problem
We are responsible for providing a network connection. We are not responsible for your devices or any internal network. For problems with your devices and any internal network, ask your support provider to help. Support providers include Blue Light and Mira Computers. TODO: add support providers' contact details
When there are breakages affecting many subscribers' connections we
* Inform affected subscribers by email
* Prioritise fixing the breakage ahead of fixing individual subscribers' problems
When there is upgrade work affecting many subscribers' connections we
* Plan a time for the work
* Inform affected subscribers by email a day or so before the work
h1. Billing enquiries
Email billing: support@aurinoco.net including
* Location
* Subscription name. It is shown on the usage report emails Aurinoco sends
h1. Office locations
For postal mail h3. Postal address and personal visit
Aurinoco Systems Systems,
Network Centre, 2nd Floor Floor,
Auroville Foundation Bhavan Bhavan,
Auroville 605101
Auroville, Tamil Nadu - 605 101
Aurinoco Systems Systems,
Network Lab
SaraCon Lab, SaraCon,
Kottakarai Kottakarai, Auroville,
Auroville 605101
Tamil Nadu - 605 111
h3. Office hours
Monday to Friday 9:00 am to 5:00 pm
Saturday 9:00 am to 12:30 pm