How to contact Aurinoco » History » Version 14
Version 13 (Charles Atkinson, 18/07/2021 13:14) → Version 14/16 (Charles Atkinson, 29/07/2021 19:35)
h1. How to contact Aurinoco?
{{toc}}
h1. Office hours
Monday to Friday 9:00 am to 5:00 pm
Saturday 9:00 am to 12:30 pm
h1. Telephone
+91 413 403 6900
h1. New connection and subscription request
* Please read [[Wiki#Getting-connected|Getting connected]]
* For laying cables to communities and to individual premises, email aurinoco@auroville.org.in including your name, contact details and the desired connection location
* For a new subscription application, email support@aurinoco.net including your name, contact details and the desired connection location
Aurinoco support will create an internal issue to manage your request and will give you the issue name like Support#12510. Please give the issue name when you contact us about the request
h1. Existing subscription connection problem
When you have a connection problem, please help us to help you
Please do not hesitate to tell us of the problem. We monitor the network to detect problems but some problems are not detected so problem reports from subscribers help us identify the what is not working.
* If you can open this FAQ, please do so and follow [[Wiki#Something-doesnt-work|Something doesn't work]]. If you can't fix your problem ...
* If you can send email, report the problem to support@aurinoco.net including
** Your name, contact details and connection location
** A description of the problem. More than "does not work" is helpful
** If you are not our subscriber, the subscriber's name
** If available, speed tests and ping tests results
* If you can't send email, during support hours report the problem to +91 413 403 6900
Aurinoco support will create an internal issue to manage your problem and will give you the issue name like Support#12510. Please give the issue name when you contact us about the problem
Aurinoco is responsible for providing a network connection. We are not responsible for your devices or any internal network. For problems with your devices or network, ask your support provider to help. Support providers include
* Blue Light. Light For Auroville City Services and individual Linux users
Town Hall Compound
Auroville
Office: +91 413 2622500
Email: bluelight@auroville.org.in TODO: add Blue Light contact details
* Mira Computers
Aurelec
Auroville 605101
Office: +91 413 262 2747 or +91 413 262 3404
WhatsApp: +91 89035 23598
Email: miracomputers@gmail.com
Map: https://goo.gl/maps/TpUbQRbAYuDJoe7T8
When there are breakages affecting many subscribers' connections we
* Inform affected subscribers by email
* Prioritise fixing the breakage ahead of fixing individual subscribers' problems
When there is upgrade work affecting many subscribers' connections we
* Plan a time for the work
* Inform affected subscribers by email a day or so before the work
h1. Billing enquiries
Email support@aurinoco.net including
* Location
* Subscription name. It is shown on the usage report emails Aurinoco sends
h1. Office locations
For postal mail and personal visit
Aurinoco Systems
Network Centre, 2nd Floor
Auroville Foundation Bhavan
Auroville 605101
Tamil Nadu
Aurinoco Systems
Network Lab
SaraCon
Kottakarai
Auroville 605101
Tamil Nadu
{{toc}}
h1. Office hours
Monday to Friday 9:00 am to 5:00 pm
Saturday 9:00 am to 12:30 pm
h1. Telephone
+91 413 403 6900
h1. New connection and subscription request
* Please read [[Wiki#Getting-connected|Getting connected]]
* For laying cables to communities and to individual premises, email aurinoco@auroville.org.in including your name, contact details and the desired connection location
* For a new subscription application, email support@aurinoco.net including your name, contact details and the desired connection location
Aurinoco support will create an internal issue to manage your request and will give you the issue name like Support#12510. Please give the issue name when you contact us about the request
h1. Existing subscription connection problem
When you have a connection problem, please help us to help you
Please do not hesitate to tell us of the problem. We monitor the network to detect problems but some problems are not detected so problem reports from subscribers help us identify the what is not working.
* If you can open this FAQ, please do so and follow [[Wiki#Something-doesnt-work|Something doesn't work]]. If you can't fix your problem ...
* If you can send email, report the problem to support@aurinoco.net including
** Your name, contact details and connection location
** A description of the problem. More than "does not work" is helpful
** If you are not our subscriber, the subscriber's name
** If available, speed tests and ping tests results
* If you can't send email, during support hours report the problem to +91 413 403 6900
Aurinoco support will create an internal issue to manage your problem and will give you the issue name like Support#12510. Please give the issue name when you contact us about the problem
Aurinoco is responsible for providing a network connection. We are not responsible for your devices or any internal network. For problems with your devices or network, ask your support provider to help. Support providers include
* Blue Light. Light For Auroville City Services and individual Linux users
Town Hall Compound
Auroville
Office: +91 413 2622500
Email: bluelight@auroville.org.in TODO: add Blue Light contact details
* Mira Computers
Aurelec
Auroville 605101
Office: +91 413 262 2747 or +91 413 262 3404
WhatsApp: +91 89035 23598
Email: miracomputers@gmail.com
Map: https://goo.gl/maps/TpUbQRbAYuDJoe7T8
When there are breakages affecting many subscribers' connections we
* Inform affected subscribers by email
* Prioritise fixing the breakage ahead of fixing individual subscribers' problems
When there is upgrade work affecting many subscribers' connections we
* Plan a time for the work
* Inform affected subscribers by email a day or so before the work
h1. Billing enquiries
Email support@aurinoco.net including
* Location
* Subscription name. It is shown on the usage report emails Aurinoco sends
h1. Office locations
For postal mail and personal visit
Aurinoco Systems
Network Centre, 2nd Floor
Auroville Foundation Bhavan
Auroville 605101
Tamil Nadu
Aurinoco Systems
Network Lab
SaraCon
Kottakarai
Auroville 605101
Tamil Nadu