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How to contact Aurinoco » History » Version 16

Atchuthan Manickam , 28/08/2023 13:10

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h1. How to contact Aurinoco?
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{{toc}}
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h1. Office hours
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Monday to Friday 9:00 am to 5:00 pm
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Saturday 9:00 am to 12:30 pm
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h1. Telephone
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+91 413 350 9900
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h1. New connection and subscription request
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* Please read [[Wiki#Getting-connected|Getting connected]]
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* For laying cables to communities and to individual premises, email aurinoco@auroville.org.in including your name, contact details and the desired connection location
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* For a new subscription application, email support@aurinoco.net including your name, contact details and the desired connection location
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Aurinoco support will create an internal issue to manage your request and will give you the issue name like Support#12510. Please give the issue name when you contact us about the request
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h1. Existing subscription connection problem
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When you have a connection problem, please help us to help you
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Please do not hesitate to tell us of the problem.  We monitor the network to detect problems but some problems are not detected so problem reports from subscribers help us identify what is not working.
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* If you can open this FAQ, please do so and follow [[Wiki#Something-doesnt-work|Something doesn't work]]. If you can't fix your problem ...
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* If you can send email, report the problem to support@aurinoco.net including
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** Your name, contact details and connection location
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** A description of the problem.  More than "does not work" is helpful
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** If you are not our subscriber, the subscriber's name
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** If available, speed tests and ping tests results
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* If you can't send email, during support hours report the problem to +91 413 350 9900
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Aurinoco support will create an internal issue to manage your problem and will give you the issue name like Support#12510. Please give the issue name when you contact us about the problem
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Aurinoco is responsible for providing a network connection. We are not responsible for your devices or any internal network.  For problems with your devices or network, ask your support provider to help.  Support providers include
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* Blue Light.  For Auroville City Services and individual Linux users
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Town Hall Compound
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Auroville
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Office: +91 413 2622500
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Email: bluelight@auroville.org.in
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* Mira Computers
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Aurelec
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Auroville 605101
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Office: +91 413 262 2747 or +91 413 262 3404
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WhatsApp: +91 89035 23598
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Email: miracomputers@gmail.com
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Map: https://goo.gl/maps/TpUbQRbAYuDJoe7T8
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When there are breakages affecting many subscribers' connections we
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* Inform affected subscribers by email
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* Prioritise fixing the breakage ahead of fixing individual subscribers' problems
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When there is upgrade work affecting many subscribers' connections we
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* Plan a time for the work
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* Inform affected subscribers by email a day or so before the work
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h1. Billing enquiries
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Email support@aurinoco.net including
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* Location
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* Subscription name.  It is shown on the usage report emails Aurinoco sends
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h1. Office locations
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For postal mail and personal visit
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Aurinoco Systems
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Network Centre, 2nd Floor
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Auroville Foundation Bhavan
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Auroville 605101
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Tamil Nadu
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Aurinoco Systems
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Network Lab
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SaraCon 
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Kottakarai
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Auroville 605101
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Tamil Nadu