FAQ

h1. The connection is not working. working What to do? do

TODO: create a separate page for the "Power cycle the network devices" steps (same text is used on [[The connection is slow. What to do?]])

# Check for the lights on the network devices.
# Power cycle the network devices
** *For GPON Users*
*** Turn off the router (TP-Link). router(TP-Link).
*** Turn off the Modem.
*** Turn on the Modem and wait for all the lights to come on.
*** Turn on the router and wait for all the lights to come on.
*** Check the speed.
** *For Non-GPON Non-Gpon Users*
*** Turn off the router (TP-Link). router(TP-Link).
*** Turn on the router and wait for all the lights to come on.
# Check if all the cables are plugged in.
# Check if all the cables are plugged in the right ports.
** To check if the the cables are plugged in the right ports please refer to [[How to set up the Modem and routers?]]

If the above steps didn't fix the Internet contact Aurinoco via [[How to contact Aurinoco?]]