FAQ

Welcome to Aurinoco Systems FAQ (frequently asked questions) page

In case this page does not answer your questions or the answers are unclear, please contact us via support@aurinoco.net or +91 413 350 9900

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h3. Aurinoco Systems

# [[FAQ:What is Aurinoco Systems?]]
# [[FAQ:How to contact Aurinoco?]]

h3. Getting connected

# [[FAQ:When will connections be available at my location?]]
# [[FAQ:Can house sitters get a connection?]]
# [[FAQ:What are Aurinoco's subscription plans?]]
# [[FAQ:What about CPE (customer premises equipment)?]]
# [[FAQ:What about telephone?]]
# [[FAQ:How much does it cost?]]
# [[FAQ:How to apply for a subscription?]]
# [[FAQ:How to stay safe from malware?]] (required for some subscriptions and a good idea anyway)

h3. I'm connected. Now what?

# [[FAQ:How to set up the router?]] (includes changing the WiFi password)
# [[FAQ:Which DNS servers to use?]]
# [[FAQ:Which time servers to use?]]
# [[FAQ:What is the gateway address?]]
# [[FAQ:What IP addresses can I use?]]

h4. Usage reports (Radius user portal)

# [[FAQ:Why is the usage so high?]]
# [[FAQ:How to reduce the usage?]]

h4. Extra services

# [[FAQ:What is Aurinoco's apt-cache service?]]
# [[FAQ:What is Aurinoco's backup service?]]
# [[FAQ:What is Aurinoco's NAS service?]] Windows "share" service
# [[FAQ:What is Aurinoco's Nextcloud service?]] File and collaboration service like Dropbox
# [[FAQ:What is Aurinoco's OpenVPN service?]]
# [[FAQ:What is Aurinoco's Redmine service?]] Issue tracker and WIKI
# [[FAQ:Why does Aurinoco not provide a website hosting service?]]

h3. Something doesn't work

# [[FAQ:The connection is slow. What to do?]]
# [[FAQ:The connection is not working. What to do?]]
# [[FAQ:How to do a ping test?]]
# [[FAQ:How to do a speed test?]]
# [[FAQ:ACN is down. Why not switch subscribers to ERN?]]
# [[FAQ:Having issues with online calls or meetings?]]
# [[FAQ:Steps to check AVES EPM connectivity]]. Useful for AVES and Varuna

h3. Helping Aurinoco to help you

# [[FAQ:How to install AnyDesk?]] Remote desktop sharing tool for troubleshooting etc.
# [[FAQ:How to take a screen shot?]]
# [[FAQ:How to reduce errors from your devices?]]

h3. Subscription changes

# [[FAQ:How to change the subscription plan?]]
# [[FAQ:How to take a subscription holiday?]]
# [[FAQ:How to cancel a subscription?]]
# [[FAQ:How to move a subscription to a new location?]]