How to do a ping test?¶

• How to do a ping test?
• Introduction
  • Related pages
• Running ping tests
  • Android
  • Linux
  • Mac OS
  • Windows
  • All OSes

Introduction¶

The results of ping tests help Aurinoco diagnose problems so, if you are comfortable to do them, please do.

We understand that many subscribers do not want to run ping tests. That's OK.

Related pages¶

The connection is slow. What to do?
The connection is not working. What to do?
How to do a speed test?

Running ping tests¶

Android¶

TBC

Linux¶

1. Launch a terminal, for example by Alt+F2 and type gnome-terminal or by Ctrl+Alt+t
2. Type ping -c 50 followed by an external web address that responds to pings and press Enter. For example
   

   ping -c 50 8.8.8.8
   

3. Go to "All OSes" below

Mac OS¶

1. Open Finder
2. On the Toolbar, click Go and select the Utilities folder.
3. Double-click the Terminal icon.
4. Type ping -c 50 followed by an external web address that responds to pings and press Enter. For example
   

   ping -c 50 8.8.8.8
   

5. Go to "All OSes" below

Windows¶

1. Hold the Windows key and press the R key to open the Run dialog box.
2. Type cmd and click OK.
3. Type ping -n 50 followed by an external web address that responds to pings and press Enter. For example
   

   ping -n 50 8.8.8.8
   

4. Go to "All OSes" below

All OSes¶

If the last lines show some packets were lost or show an average ping time of more than 10 ms, there is a problem and Aurinoco would like to know the result.

• If you are able to send email, start an email to Aurinoco support How to contact Aurinoco?
  • Copy the last lines into the email to Aurinoco. If you can copy as text, please do, otherwise use How to take a screen shot?
  • ACN and ERN subscribers only, repeat the test using intranet address 192.168.8.55 and copy the last lines into the email
  • Send the email
• Else phone Aurinoco support How to contact Aurinoco?