FAQ

h1. How to do a ping test?

{{toc}}

h1. Introduction

The results of ping tests help Aurinoco diagnose problems so, if you are comfortable to do them, please do.

We understand that many subscribers do not want to run ping tests.  That's OK.

h2. Related pages

[[FAQ:The connection is slow. What to do?]]

[[FAQ:The connection is not working. What to do?]]

[[FAQ:How to do a speed test?]]

h1. Running ping tests

h2. Android

TBC

h2. Linux

# Launch a terminal, for example by @Alt+F2@ and type @gnome-terminal@ or by @Ctrl+Alt+t@

# Type @ping -c 50@ followed by an external web address that responds to pings and press Enter.  For example

<pre>

ping -c 50 8.8.8.8

</pre>

# Go to "All OSes" below

h2. Mac OS

# Open *Finder*

# On the Toolbar, click *Go* and select the *Utilities* folder.

# Double-click the *Terminal* icon.

# Type *ping -c 50* followed by an external web address that responds to pings and press Enter.  For example

<pre>

ping -c 50 8.8.8.8

</pre>

# Go to "All OSes" below

h2. Windows

# Hold the *Windows* key !Windows_key.50.jpeg! and press the *R* key to open the Run dialog box.

# Type @cmd@ and click OK.

# Type @ping -n 50@ followed by an external web address that responds to pings and press Enter.  For example

<pre>

ping -n 50 8.8.8.8

</pre>

# Go to "All OSes" below

h2. All OSes

If the last lines show some packets were lost or show an average ping time of more than 10 ms, there is a problem and Aurinoco would like to know the result.

* If you are able to send email, start an email to Aurinoco support [[How to contact Aurinoco?]]

** Copy the last lines into the email to Aurinoco.   If you can copy as text, please do, otherwise use [[How to take a screen shot?]]

** ACN and ERN subscribers only, repeat the test using intranet address 192.168.8.55 and copy the last lines into the email

** Send the email

* Else phone Aurinoco support [[How to contact Aurinoco?]]