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Steps to check AVES EPM connectivity » History » Version 1

Panchanan Hiremath, 29/05/2020 15:33

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* Check LED indicators on AONT (Alphion Optic Network Terminal) :
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# Green light on - PWR, PON and LAN indicates operational state
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# Red light on - LOS indicates Loss of signal from source - Contact [[FAQ:How to contact Aurinoco?|Aurinoco support]]
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# Red light or flickering green light on PWR - indicates issue with power adapter or electric source  
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# Check input voltage on power adapter and report to [[FAQ:How to contact Aurinoco?|Aurinoco support]] if failed
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# Check the electrical power source at site, either TNEB or UPS. Recommend to use networking devices on UPS
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* Check LED indicators on MC (Media Convertor)
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# Green light on - PWR, fdx, fx, tx, 100mbps indicates operational state
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# Stable Green light on PWR alone indicates no connectivity - Contact [[FAQ:How to contact Aurinoco?|Aurinoco support]]
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# Flickering Green light on PWR indicates issue with power adapter or electric source. 
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# Check input voltage on power adapter and report to [[FAQ:How to contact Aurinoco?|Aurinoco support]] if failed
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# Check the electrical power source at site, either TNEB or UPS. Recommend to use networking devices on UPS
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* Check LED indicators on Router (D-Link or TP-Link)
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# Green light on - Internet, Power, WiFi and LAN (if Ethernet cable connected) indicates operational state
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# Red light on Internet LED indicates no internet connection from MC or AONT
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# Check physical connectivity between router and MC or AONT
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# Check input voltage on power adapter and report to [[FAQ:How to contact Aurinoco?|Aurinoco support]] if failed
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# Check the electrical power source at site, either TNEB or UPS. Recommend to use networking devices on UPS
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* Do a ping test from AVES network to the respective sites IP address
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# Open cmd (on Windows machine) or terminal (on Linux systems)
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# run command | ping 192.168.16.XXX (verify IP address from [[wiki page|to be created]])
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# share ping test results on mail to [[FAQ:How to contact Aurinoco?|Aurinoco support]]