FAQ

h2. Steps to check Aurinoco Connection at AVES EPM and Solar Monitoring Sites

*Overall Steps*

* *Check the electrical power source at site, either TNEB or UPS. Recommend to use networking devices on UPS*

* Checking LED indicators on AONT (Alphion Optic Network Terminal) :

# Green light on - PWR, PON and LAN indicates operational state

# Red light on - LOS indicates Loss of signal from source - Contact [[FAQ:How to contact Aurinoco?|Aurinoco support]]

# Red light or flickering green light on PWR - indicates issue with power adapter or electric source  

# Check input voltage on power adapter and report to [[FAQ:How to contact Aurinoco?|Aurinoco support]] if failed

* Check LED indicators on MC (Media Convertor)

# Green light on - PWR, fdx, fx, tx, 100mbps indicates operational state

# Stable Green light on PWR alone indicates no connectivity - Contact [[FAQ:How to contact Aurinoco?|Aurinoco support]]

# Flickering Green light on PWR indicates issue with power adapter or electric source. 

# Check input voltage on power adapter and report to [[FAQ:How to contact Aurinoco?|Aurinoco support]] if failed

# Check the electrical power source at site, either TNEB or UPS. Recommend to use networking devices on UPS

* Check LED indicators on Router (D-Link or TP-Link)

# Green light on - Internet, Power, WiFi and LAN (if Ethernet cable connected) indicates operational state

# Red light on Internet LED indicates no internet connection from MC or AONT

# Check physical connectivity between router and MC or AONT

# Check input voltage on power adapter and report to [[FAQ:How to contact Aurinoco?|Aurinoco support]] if failed

# Check the electrical power source at site, either TNEB or UPS. Recommend to use networking devices on UPS

* Do a ping test from AVES network to the respective site's IP address

# Open cmd (on Windows machine) or terminal (on Linux systems)

# Run command | ping 192.168.16.XXX (verify IP address from wiki page [[AVES-EPM&SOL-IP-List|to be created]])

# Send an email to [[FAQ:How to contact Aurinoco?|Aurinoco support]] with the ping test results and an issue description.

*Steps for AVES & Varuna*

# Go to the site.

# Check LED lights on the AONT and MC (Media Convertor).

# If AONT/MC LED not blinking then check the electrical power.

# If AONT GPON LED is red or flickering then take a picture and contact [[FAQ:How to contact Aurinoco?|Aurinoco support]].

# Check if all the LED of MC (100 Mbps - all 6 LED will blink & for 1G - 5 LED will blink) are blinking and if not then take a picture and contact [[FAQ:How to contact Aurinoco?|Aurinoco support]].

# Check the WiFi connectivity.

# If connected then do a ping test.

# If WiFi connectivity is not available then unplug and plug again Ethernet cable as well as reboot the AONT & MC.

# After this AONT or MC or Router not working then send an email to [[FAQ:How to contact Aurinoco?|Aurinoco support]] with issue description.

# Attach the pictures with the email.

# Acknowledgment email will be sent by Aurinoco Support regarding the issue.

# Then Aurinoco support will create an issue and assign it to Network Team.