The connection is not working What to do » History » Version 2
Version 1 (Santhosh Kumar, 09/08/2017 12:01) → Version 2/12 (Santhosh Kumar, 09/08/2017 12:14)
h1. The connection is not working What to do
# Check for the lights on the network devices.
# Power cycle the network devices
** *For GPON Users*
*** Turn off the router(TP-Link).
*** Turn off the Modem.
*** Turn on the Modem and wait for all the lights to come on.
*** Turn on the router and wait for all the lights to come on.
*** Check the speed.
** *For Non-Gpon Users*
*** Turn off the router(TP-Link).
*** Turn on the router and wait for all the lights to come on.
# Check if all the cables are plugged in.
# Check if all the cables are plugged in the right ports.
** To check if the the cables are plugged in the right ports please refer to [[How to set up the Modem and routers?]]
If the above steps didn't fix the Internet contact Aurinoco via [[How to contact Aurinoco?]]
# Check for the lights on the network devices.
# Power cycle the network devices
** *For GPON Users*
*** Turn off the router(TP-Link).
*** Turn off the Modem.
*** Turn on the Modem and wait for all the lights to come on.
*** Turn on the router and wait for all the lights to come on.
*** Check the speed.
** *For Non-Gpon Users*
*** Turn off the router(TP-Link).
*** Turn on the router and wait for all the lights to come on.
# Check if all the cables are plugged in.
# Check if all the cables are plugged in the right ports.
** To check if the the cables are plugged in the right ports please refer to [[How to set up the Modem and routers?]]
If the above steps didn't fix the Internet contact Aurinoco via [[How to contact Aurinoco?]]