The connection is not working What to do » History » Version 3
Charles Atkinson, 11/08/2017 12:20
| 1 | 3 | Charles Atkinson | h1. The connection is not working. What to do? |
|---|---|---|---|
| 2 | 1 | Santhosh Kumar | |
| 3 | 3 | Charles Atkinson | TODO: create a separate page for the "Power cycle the network devices" steps (same text is used on [[The connection is slow. What to do?]]) |
| 4 | 3 | Charles Atkinson | |
| 5 | 1 | Santhosh Kumar | # Check for the lights on the network devices. |
| 6 | 1 | Santhosh Kumar | # Power cycle the network devices |
| 7 | 1 | Santhosh Kumar | ** *For GPON Users* |
| 8 | 3 | Charles Atkinson | *** Turn off the router (TP-Link). |
| 9 | 1 | Santhosh Kumar | *** Turn off the Modem. |
| 10 | 1 | Santhosh Kumar | *** Turn on the Modem and wait for all the lights to come on. |
| 11 | 1 | Santhosh Kumar | *** Turn on the router and wait for all the lights to come on. |
| 12 | 1 | Santhosh Kumar | *** Check the speed. |
| 13 | 3 | Charles Atkinson | ** *For Non-GPON Users* |
| 14 | 3 | Charles Atkinson | *** Turn off the router (TP-Link). |
| 15 | 1 | Santhosh Kumar | *** Turn on the router and wait for all the lights to come on. |
| 16 | 1 | Santhosh Kumar | # Check if all the cables are plugged in. |
| 17 | 2 | Santhosh Kumar | # Check if all the cables are plugged in the right ports. |
| 18 | 2 | Santhosh Kumar | ** To check if the the cables are plugged in the right ports please refer to [[How to set up the Modem and routers?]] |
| 19 | 1 | Santhosh Kumar | |
| 20 | 1 | Santhosh Kumar | If the above steps didn't fix the Internet contact Aurinoco via [[How to contact Aurinoco?]] |