The connection is not working. What to do?¶

1. Check for the lights on the network devices.
2. Power cycle the network devices
   • For GPON Users
     • Turn off the router (TP-Link).
     • Turn off the Modem.
     • Turn on the Modem and wait for all the lights to come on.
     • Turn on the router and wait for all the lights to come on.
     • Check the speed.
   • For Non-GPON Users
     • Turn off the router (TP-Link).
     • Turn on the router and wait for all the lights to come on.
3. Check if all the cables are firmly plugged in. To check port details please refer to How to set up the Modem and routers?
   • For WiFi Users
4. If you are able to see the WiFi name in your devices WiFi settings;
   • Do Forget WiFi network function on your device
   • Scan the network for Your Aurinoco WiFi network name and login by entering the password again.
5. If you are not able to see the WiFi name in your devices WiFi settings;
   • Restart WiFi on your device (Laptop/Mobile/iPads, etc).
   • Scan WiFi networks for Your Aurinoco WiFi network name and login by entering the password again.

If the above steps didn't fix the Internet contact Aurinoco via How to contact Aurinoco?