The connection is not working What to do » History » Version 6
Version 5 (Panchanan Hiremath, 09/04/2020 16:31) → Version 6/12 (Panchanan Hiremath, 29/04/2020 18:55)
h1. The connection is not working. What to do?
# Check for the lights on the network devices. In-case of any LED glowing red.
# [[Power Power cycle the network devices]] devices
** *For GPON Users*
*** Turn off the router (TP-Link).
*** Turn off the Modem.
*** Turn on the Modem and wait for all the lights to come on.
*** Turn on the router and wait for all the lights to come on.
*** Check the speed.
** *For Non-GPON Users*
*** Turn off the router (TP-Link).
*** Turn on the router and wait for all the lights to come on.
# Check if all the cables are firmly plugged in. To check port details please refer to [[How to set up the Modem and routers?]]
** *For WiFi Users*
# If you are able to see the WiFi name in your devices WiFi settings;
*** Do Forget WiFi network function on your device
*** Scan the network for Your Aurinoco WiFi network name and login by entering the password again.
# If you are not able to see the WiFi name in your devices WiFi settings;
*** Restart WiFi on your device (Laptop/Mobile/iPads, etc).
*** Scan WiFi networks for Your Aurinoco WiFi network name and login by entering the password again.
If the above steps didn't fix the internet Internet contact Aurinoco via [[How to contact Aurinoco?| contact Aurinoco support]] Aurinoco?]]
# Check for the lights on the network devices. In-case of any LED glowing red.
# [[Power Power cycle the network devices]] devices
** *For GPON Users*
*** Turn off the router (TP-Link).
*** Turn off the Modem.
*** Turn on the Modem and wait for all the lights to come on.
*** Turn on the router and wait for all the lights to come on.
*** Check the speed.
** *For Non-GPON Users*
*** Turn off the router (TP-Link).
*** Turn on the router and wait for all the lights to come on.
# Check if all the cables are firmly plugged in. To check port details please refer to [[How to set up the Modem and routers?]]
** *For WiFi Users*
# If you are able to see the WiFi name in your devices WiFi settings;
*** Do Forget WiFi network function on your device
*** Scan the network for Your Aurinoco WiFi network name and login by entering the password again.
# If you are not able to see the WiFi name in your devices WiFi settings;
*** Restart WiFi on your device (Laptop/Mobile/iPads, etc).
*** Scan WiFi networks for Your Aurinoco WiFi network name and login by entering the password again.
If the above steps didn't fix the internet Internet contact Aurinoco via [[How to contact Aurinoco?| contact Aurinoco support]] Aurinoco?]]