FAQ

h1. The connection is not working. What to do?

# If Check for the lights on the network devices. In-case of any network device LED is glowing red, red.
If Yes [[How to contact Aurinoco?|contact Aurinoco?| contact Aurinoco support]]
If No follow the following.
Otherwise continue with the steps below
# [[Power cycle the network devices]]
# Check if all the cables are firmly plugged in. To check port details please refer to [[How to set up the Modem and router?]]
# ** *For WiFi Users*
## # If you are able to see the WiFi name in your devices WiFi device (phone, laptop ...) lists the Aurinoco WiFi router settings;
*** Do Forget WiFi network function on your device
*** Scan the network for Your Aurinoco WiFi network name and login by entering the password again again.
## # If your WiFi device does you are not list able to see the Aurinoco WiFi router
name in your devices WiFi settings;
*** Restart WiFi on your device (Laptop/Mobile/iPads, etc).
*** Scan WiFi networks
*** If the for Your Aurinoco WiFi router is listed, network name and login to it by entering the password again again.

If the above steps didn't fix the connection, internet [[How to contact Aurinoco?|contact Aurinoco?| contact Aurinoco support]]