FAQ

h1. The connection is slow. What to do?

* Is the connection slow for all Internet services?  Websites?  Email?  Specific apps?

** If it's just websites, try various websites to see if they are all affected.  If only a few are slow, the problem is probably the websites not your connection

** If it's just email maybe the problem is with the email server.  Give them time to fix it and re-test.

* For WiFi connections

** If the WiFi signal is weak, move the computer/device close to the WiFi.  Is the connection faster?

** If that is not practicable or the WiFi signal is still weak, you may need to upgrade your router to a high power WiFi model

* Test the connection speed [[FAQ:How to do a speed test]]

* If the connection is slow for all Internet services or if the WiFi signal is week, ask Aurinoco for help via [[How to contact Aurinoco?]] mentioning the date and time of the slow connection.