FAQ

The BSNL subscription setup takes a few business working days after AVTS office submits your application to BSNL Pondy office.

1. BSNL administration processes your application on their systems.
2. AVTS is informed about the confirmation of the application process with details.
3. AVTS sends the details to Aurinoco support team which prepares an internal issue tracker with all pertinent technical fiber routing details.
4. Aurinoco team updates the BSNL systems portal with your subscription relevant data for routing the fiber circuit over the AV campus area network.
5. BSNL releases the user name password for allowing to configure your optical modem so that end-2-end data path works from your site to the BSNL systems and world wide web.
6. Aurinoco technical team uses the username, password to flash an optical router. After we get confirmation, testing is carried out in Aurinoco network lab.
7. Network engineer schedule a site visit to the customer site.
8. Installation of the optical circuit setup at customer site with all proper optical power, voltage, speed test on all devices are done. Subscription paper work is done.
9. Updating of the issue tracker and internal processes, contribution processing is completed.
10. Happy browsing, meeting, invoicing! Welcome to the online digital world in Auroville, our eco-village.