FAQ

Welcome to Aurinoco Systems FAQ (frequently asked questions) page

In case this page does not answer your questions or the answers are unclear, please contact us share via support@aurinoco.net or +91 413 403 6900

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h3. On Aurinoco Systems

# [[FAQ:What is Aurinoco Systems?]]
# [[FAQ:How to contact Aurinoco?]]



h3. Getting connected On AVCAN (Auroville Campus Area Network) by Aurinoco Systems

# [[FAQ:When will connections be available at my location?]]
# [[FAQ:What plans are offered by Aurinoco and BSNL?]]
# [[FAQ:What subscription plans are available?]]
# [[FAQ:How much does a subscription cost?]]
# [[FAQ:How to apply for a subscription?]]
# [[FAQ:Hotspot service for house sitters?]]
# [[FAQ:ACN is down. Why not switch subscribers to ERN?]]

h3. On Aurinoco subscriptions

# [[FAQ:How does an Aurinoco subscription compare with BSNL's?]]
# [[FAQ:What about telephone?]] [[FAQ:How to contact Aurinoco?]]
# [[FAQ:How to apply for change the subscription plan?]]
# [[FAQ:How to take a subscription holiday?]]
# [[FAQ:How to cancel a subscription?]]
# [[FAQ:How to stay safe from malware?]] (required for some subscriptions and a good idea anyway) shift an existing subscription]]

h3. I'm connected. Now what? On network setup

# [[FAQ:How get the Wi-Fi password reset?]]
# [[FAQ:How to deactivate WiFi connection?]]
# [[FAQ:How to set up the modem and router?]]
# [[FAQ:Which DNS servers to use?]]
# [[FAQ:Which time servers to use?]]
# [[FAQ:What is the gateway address?]]
# [[FAQ:What IP addresses can I use?]]

h4. Usage reports h3. On network testing

# [[FAQ:The connection is slow. What to do?]]
# [[FAQ:The connection is not working. What to do?]]
# [[FAQ:How to change usage report frequency?]] do a ping test?]]
# [[FAQ:How to change usage report To and CC addresses?]] do a speed test?]]

h3. On telephony services

# [[FAQ:What about telephone?]]
# [[FAQ:How much does a subscription cost?]]
# [[FAQ:How to apply for a subscription?]]

h3. On usage reports

# [[FAQ:Why is the usage so high?]]
# [[FAQ:How to reduce the usage?]]
# [[FAQ:How to change usage report frequency?]]
# [[FAQ:How to change usage report To and CC addresses?]]

h4. Extra h3. On extra services

# [[FAQ:What is Aurinoco's apt-cache service?]]
# [[FAQ:What is Aurinoco's backup service?]]
# [[FAQ:What is Aurinoco's MQTT service?]]
# [[FAQ:What is Aurinoco's NAS service?]]
# [[FAQ:What is Aurinoco's Nextcloud service?]]
# [[FAQ:What is Aurinoco's OpenVPN service?]]
# [[FAQ:What is Aurinoco's Redmine service?]]

h3. Something doesn't work On monitoring sites support

# [[FAQ:The connection is slow. What [[FAQ:Steps to do?]]
check AVES EPM connectivity]]

h3. On Audio/Video Conferencing

# [[FAQ:The connection is not working. What to do?]]
# [[FAQ:How to do a ping test?]]
# [[FAQ:How to do a speed test?]]
# [[FAQ:ACN is down. Why not switch subscribers to ERN?]]
# [[FAQ:Having issues with online calls or meetings?]]


h3. On security suites

# [[FAQ:How to stay safe from malware?]]

h3. Other (not supported by Aurinoco)

# [[FAQ:How to install Anydesk? - remote desktop sharing tool for troubleshooting]]
# [[FAQ:Steps to check AVES EPM connectivity]] (for AVES and Varuna only)

h3. Subscription changes

# [[FAQ:How to change the subscription plan?]]
# [[FAQ:How to take a subscription holiday?]]
# [[FAQ:How to cancel a subscription?]]
# [[FAQ:How to shift an existing subscription?]]