FAQ

Welcome to Aurinoco Systems FAQ (frequently asked questions) page

In case this page does not answer your questions or the answers are unclear, please share via support@aurinoco.net or +91 413 403 6900

• On Aurinoco Systems
• On AVCAN (Auroville Campus Area Network) by Aurinoco Systems
• On Aurinoco subscriptions
• On network setup
• On network testing
• On telephony services
• On usage reports
• On extra services
• On monitoring sites support
• On Audio/Video Conferencing
• On security suites
• Other (not supported by Aurinoco)

On Aurinoco Systems¶

1. What is Aurinoco Systems?

On AVCAN (Auroville Campus Area Network) by Aurinoco Systems¶

1. When will connections be available at my location?
2. What plans are offered by Aurinoco and BSNL?
3. What subscription plans are available?
4. How much does a subscription cost?
5. How to apply for a subscription?
6. Hotspot service for house sitters?
7. ACN is down. Why not switch subscribers to ERN?

On Aurinoco subscriptions¶

1. How does an Aurinoco subscription compare with BSNL's?
2. How to contact Aurinoco?
3. How to change the subscription plan?
4. How to take a subscription holiday?
5. How to cancel a subscription?
6. How to shift an existing subscription

On network setup¶

1. How get the Wi-Fi password reset?
2. How to deactivate WiFi connection?
3. How to set up the modem and router?
4. Which DNS servers to use?
5. Which time servers to use?
6. What is the gateway address?
7. What IP addresses can I use?

On network testing¶

1. The connection is slow. What to do?
2. The connection is not working. What to do?
3. How to do a ping test?
4. How to do a speed test?

On telephony services¶

1. What about telephone?
2. How much does a subscription cost?
3. How to apply for a subscription?

On usage reports¶

1. Why is the usage so high?
2. How to reduce the usage?
3. How to change usage report frequency?
4. How to change usage report To and CC addresses?

On extra services¶

1. What is Aurinoco's apt-cache service?
2. What is Aurinoco's backup service?
3. What is Aurinoco's MQTT service?
4. What is Aurinoco's NAS service?
5. What is Aurinoco's Nextcloud service?
6. What is Aurinoco's OpenVPN service?
7. What is Aurinoco's Redmine service?

On monitoring sites support¶

1. Steps to check AVES EPM connectivity

On Audio/Video Conferencing¶

1. Having issues with online calls or meetings?

On security suites¶

1. How to stay safe from malware?

Other (not supported by Aurinoco)¶

1. How to install Anydesk? - remote desktop sharing tool for troubleshooting