Project

General

Profile

Wiki » History » Version 53

Charles Atkinson, 17/07/2021 08:20
Fixed Anydesk > AnyDesk

1 40 Charles Atkinson
Welcome to Aurinoco Systems FAQ (frequently asked questions) page
2 1 Charles Atkinson
3 45 Charles Atkinson
In case this page does not answer your questions or the answers are unclear, please contact us via support@aurinoco.net or +91 413 403 6900
4 1 Charles Atkinson
5 40 Charles Atkinson
{{toc}}
6 40 Charles Atkinson
7 45 Charles Atkinson
h3. Aurinoco Systems
8 1 Charles Atkinson
9 1 Charles Atkinson
# [[FAQ:What is Aurinoco Systems?]]
10 45 Charles Atkinson
# [[FAQ:How to contact Aurinoco?]]
11 40 Charles Atkinson
12 45 Charles Atkinson
h3. Getting connected
13 40 Charles Atkinson
14 44 Panchanan Hiremath
# [[FAQ:When will connections be available at my location?]]
15 47 Charles Atkinson
# [[FAQ:Can house sitters get a connection?]]
16 46 Charles Atkinson
# [[FAQ:What are Aurinoco's subscription plans?]]
17 46 Charles Atkinson
# [[FAQ:What are Telephone Service's BSNL franchise plans via Aurinoco?]]
18 1 Charles Atkinson
# [[FAQ:What's the difference between Aurinoco's plans and Telephone Service's BSNL franchise plans?]]
19 1 Charles Atkinson
# [[FAQ:How does an Aurinoco subscription compare with BSNL's?]]
20 47 Charles Atkinson
# [[FAQ:What about CPE (customer premises equipment)?]]
21 45 Charles Atkinson
# [[FAQ:What about telephone?]]
22 48 Charles Atkinson
# [[FAQ:How much does it cost?]]
23 45 Charles Atkinson
# [[FAQ:How to apply for a subscription?]]
24 45 Charles Atkinson
# [[FAQ:How to stay safe from malware?]] (required for some subscriptions and a good idea anyway)
25 22 Charles Atkinson
26 45 Charles Atkinson
h3. I'm connected.  Now what?
27 1 Charles Atkinson
28 49 Charles Atkinson
# [[FAQ:How to change the WiFi password?]]
29 40 Charles Atkinson
# [[FAQ:How to set up the modem and router?]]
30 1 Charles Atkinson
# [[FAQ:Which DNS servers to use?]]
31 40 Charles Atkinson
# [[FAQ:Which time servers to use?]]
32 1 Charles Atkinson
# [[FAQ:What is the gateway address?]]
33 40 Charles Atkinson
# [[FAQ:What IP addresses can I use?]]
34 1 Charles Atkinson
35 45 Charles Atkinson
h4. Usage reports
36 1 Charles Atkinson
37 1 Charles Atkinson
# [[FAQ:How to change usage report frequency?]]
38 40 Charles Atkinson
# [[FAQ:How to change usage report To and CC addresses?]]
39 45 Charles Atkinson
# [[FAQ:Why is the usage so high?]]
40 45 Charles Atkinson
# [[FAQ:How to reduce the usage?]]
41 1 Charles Atkinson
42 45 Charles Atkinson
h4. Extra services
43 1 Charles Atkinson
44 40 Charles Atkinson
# [[FAQ:What is Aurinoco's apt-cache service?]]
45 22 Charles Atkinson
# [[FAQ:What is Aurinoco's backup service?]]
46 22 Charles Atkinson
# [[FAQ:What is Aurinoco's MQTT service?]]
47 1 Charles Atkinson
# [[FAQ:What is Aurinoco's NAS service?]]
48 40 Charles Atkinson
# [[FAQ:What is Aurinoco's Nextcloud service?]]
49 1 Charles Atkinson
# [[FAQ:What is Aurinoco's OpenVPN service?]]
50 40 Charles Atkinson
# [[FAQ:What is Aurinoco's Redmine service?]]
51 40 Charles Atkinson
52 45 Charles Atkinson
h3. Something doesn't work
53 22 Charles Atkinson
54 45 Charles Atkinson
# [[FAQ:The connection is slow. What to do?]]
55 45 Charles Atkinson
# [[FAQ:The connection is not working. What to do?]]
56 45 Charles Atkinson
# [[FAQ:How to do a ping test?]]
57 45 Charles Atkinson
# [[FAQ:How to do a speed test?]]
58 45 Charles Atkinson
# [[FAQ:ACN is down. Why not switch subscribers to ERN?]]
59 22 Charles Atkinson
# [[FAQ:Having issues with online calls or meetings?]]
60 52 Charles Atkinson
# [[FAQ:Steps to check AVES EPM connectivity]].  Useful for AVES and Varuna
61 52 Charles Atkinson
62 52 Charles Atkinson
h3. Helping Aurinoco to help us
63 52 Charles Atkinson
64 53 Charles Atkinson
# [[FAQ:How to install AnyDesk?]] Remote desktop sharing tool for troubleshooting etc.
65 52 Charles Atkinson
# [[FAQ:How to take a screen shot?]]
66 40 Charles Atkinson
67 45 Charles Atkinson
h3. Subscription changes
68 1 Charles Atkinson
69 45 Charles Atkinson
# [[FAQ:How to change the subscription plan?]]
70 45 Charles Atkinson
# [[FAQ:How to take a subscription holiday?]]
71 45 Charles Atkinson
# [[FAQ:How to cancel a subscription?]]
72 51 Charles Atkinson
# [[FAQ:How to move a subscription to a new location?]]
73 51 Charles Atkinson
# [[FAQ:How to change from an Aurinoco subscription to BSNL?]]
74 51 Charles Atkinson
# [[FAQ:How to change from a BSNL subscription to Aurinoco?]]