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Charles Atkinson, 14/06/2022 11:50
Removed # [[FAQ:What is Aurinoco's MQTT service?]]

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Welcome to Aurinoco Systems FAQ (frequently asked questions) page
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In case this page does not answer your questions or the answers are unclear, please contact us via support@aurinoco.net or +91 413 403 6900
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{{toc}}
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h3. Aurinoco Systems
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# [[FAQ:What is Aurinoco Systems?]]
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# [[FAQ:How to contact Aurinoco?]]
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h3. Getting connected
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# [[FAQ:When will connections be available at my location?]]
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# [[FAQ:Can house sitters get a connection?]]
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# [[FAQ:What are Aurinoco's subscription plans?]]
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# [[FAQ:What are Telephone Service's BSNL franchise plans via Aurinoco?]]
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# [[FAQ:What's the difference between Aurinoco's plans and Telephone Service's BSNL franchise plans?]]
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# [[FAQ:How does an Aurinoco subscription compare with BSNL's?]]
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# [[FAQ:What is the procedure and timeline to get BSNL subscription?]]
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# [[FAQ:What about CPE (customer premises equipment)?]]
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# [[FAQ:What about telephone?]]
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# [[FAQ:How much does it cost?]]
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# [[FAQ:How to apply for a subscription?]]
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# [[FAQ:How to stay safe from malware?]] (required for some subscriptions and a good idea anyway)
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h3. I'm connected.  Now what?
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# [[FAQ:How to set up the router?]] (includes changing the WiFi password)
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# [[FAQ:Which DNS servers to use?]]
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# [[FAQ:Which time servers to use?]]
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# [[FAQ:What is the gateway address?]]
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# [[FAQ:What IP addresses can I use?]]
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h4. Usage reports
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# [[FAQ:How to change usage report frequency?]]
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# [[FAQ:How to change usage report To and CC addresses?]]
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# [[FAQ:Why is the usage so high?]]
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# [[FAQ:How to reduce the usage?]]
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h4. Extra services
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# [[FAQ:What is Aurinoco's apt-cache service?]]
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# [[FAQ:What is Aurinoco's backup service?]]
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# [[FAQ:What is Aurinoco's Jitsi service?]] Videoconferencing like Google Hangouts, Google Meet and Zoom
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# [[FAQ:What is Aurinoco's NAS service?]] Windows "share" service
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# [[FAQ:What is Aurinoco's Nextcloud service?]] File and collaboration service like Dropbox
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# [[FAQ:What is Aurinoco's OpenVPN service?]]
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# [[FAQ:What is Aurinoco's Redmine service?]] Issue tracker and WIKI
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# [[FAQ:Why does Aurinoco not provide a website hosting service?]]
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h3. Something doesn't work
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# [[FAQ:The connection is slow. What to do?]]
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# [[FAQ:The connection is not working. What to do?]]
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# [[FAQ:How to do a ping test?]]
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# [[FAQ:How to do a speed test?]]
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# [[FAQ:ACN is down. Why not switch subscribers to ERN?]]
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# [[FAQ:Having issues with online calls or meetings?]]
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# [[FAQ:Steps to check AVES EPM connectivity]].  Useful for AVES and Varuna
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h3. Helping Aurinoco to help you
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# [[FAQ:How to install AnyDesk?]] Remote desktop sharing tool for troubleshooting etc.
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# [[FAQ:How to take a screen shot?]]
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# [[FAQ:How to reduce errors from your devices?]]
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h3. Subscription changes
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# [[FAQ:How to change the subscription plan?]]
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# [[FAQ:How to take a subscription holiday?]]
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# [[FAQ:How to cancel a subscription?]]
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# [[FAQ:How to move a subscription to a new location?]]
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# [[FAQ:How to change from an Aurinoco subscription to BSNL?]]
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# [[FAQ:How to change from a BSNL subscription to Aurinoco?]]