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Feature #12713

Gisaf not loading on some devices and software

Added by Giulio Di Anastasio about 1 month ago. Updated about 1 month ago.

Status:
Closed
Priority:
Normal
Assignee:
Target version:
-
Start date:
16/08/2021
Due date:
% Done:

0%

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Description

It has been reported by Yann (Aurore's husband? - Transformation) that Gisaf does not open on Chrome and Firefox on iPad.
I don't know if this can be tested and how it can be resolved

Yann Gisaf error - PastedGraphic-1.png View (48.7 KB) Giulio Di Anastasio, 16/08/2021 13:39

11898

History

#1 Updated by Giulio Di Anastasio about 1 month ago

11898

Today the same person (Yann) has informed that he cannot load Gisaf even on his computer, and he gets an "Unauthorized" message - see attached file

#2 Updated by Philippe May about 1 month ago

I think it's a "user error". Just replied to Yann:

I think it's actually very simple: you need to click on the "Map" tab on the top of the screen.

In the future, Gisaf could be updated to hide buttons to dashboards that aren't available for the user, due to permission/access rights.

#3 Updated by Philippe May about 1 month ago

  • Status changed from New to Closed

Indeed, Yann got confused with a dashboard page.

#4 Updated by Giulio Di Anastasio about 1 month ago

Thanks Philippe, it was just a simple problem, but I had not realized that he was clicking on the wrong button...

Giulio

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