Project

General

Profile

Support #13422

Gisaf is not working

Added by Selvarani C 29 days ago. Updated 25 days ago.

Status:
Closed
Priority:
Normal
Assignee:
Target version:
-
Start date:
25/12/2021
Due date:
% Done:

100%

Spent time:
Close

Description

Hi Philippe,

Gisaf is not connecting to server.
I have attached the screen shot of the error message.
Please check it.

Thanks.

Gisaf error 2021-12-25.png View (65.7 KB) Selvarani C, 25/12/2021 15:48

13121

History

#1 Updated by Selvarani C 27 days ago

  • Assignee set to Philippe May

#2 Updated by Giulio Di Anastasio 27 days ago

To Selvarani:
Please do not write "Gisaf not working" as a title of ticket, but mention the type of error: in this case it should be something like "Cannot connect to the server (Bad Gateway)", so that when Philippe reads the ticket, he will have a idea of the problem just only reading the title...
To Philippe: please correct me if I am wrong

On another note: I tied to connect from home, and I got "502 Bad Gateway - nginx"

Hope this helps

Thanks

Giulio

#3 Updated by Philippe May 27 days ago

  • % Done changed from 0 to 100
  • Status changed from New to Resolved

I just came to CSR office. Thanks Giulio: "not working" is not helpful.

There was a shutdown last Saturday (Selvarani told and Vijay confirmed), maybe for battery maintenance. I found the server was OFF... Please, Selvarani, have a quick look in case the server does not respond at all (the 502 error shown in the web browsers is a symptom).

I started the server, and had to run a basic "fsck" (Linux partition standard repair tool) on /dev/sdd2.

All good now.

#4 Updated by Philippe May 25 days ago

  • Status changed from Resolved to Closed

Also available in: Atom PDF