The connection is not working What to do » History » Version 11
Version 10 (Panchanan Hiremath, 27/05/2021 09:46) → Version 11/12 (Charles Atkinson, 17/07/2021 10:21)
h1. The connection is not working. What to do?
# If any network device LED is glowing red red, [[How to contact Aurinoco?|contact Aurinoco support]] else, [[Power cycle the network devices]] and check after two minutes.
** # Check if all the cables are firmly plugged into in on the devices. To know your device details please refer to [[How to set up the Modem and router?]]
** If that does not fix it, [[Power cycle the network devices]] and check after two minutes. If that does not fix the red LED(s) [[How to contact Aurinoco?|contact Aurinoco support]].
# WiFi
## If your WiFi device (phone, laptop ...) lists the Aurinoco WiFi router
*** Delete the Do Forget WiFi network function on your device. TODO: how to do that on each OS? device
*** Scan the network for Your Aurinoco WiFi network name and login by entering the password again
## If your WiFi device does not list the Aurinoco WiFi name then,
*** Restart WiFi on your device
*** Scan WiFi networks
*** If now the Aurinoco WiFi name is listed, login to it by entering the password again else [[How to contact Aurinoco?|contact Aurinoco support]]
# If any network device LED is glowing red red, [[How to contact Aurinoco?|contact Aurinoco support]] else, [[Power cycle the network devices]] and check after two minutes.
** # Check if all the cables are firmly plugged into in on the devices. To know your device details please refer to [[How to set up the Modem and router?]]
** If that does not fix it, [[Power cycle the network devices]] and check after two minutes. If that does not fix the red LED(s) [[How to contact Aurinoco?|contact Aurinoco support]].
# WiFi
## If your WiFi device (phone, laptop ...) lists the Aurinoco WiFi router
*** Delete the Do Forget WiFi network function on your device. TODO: how to do that on each OS? device
*** Scan the network for Your Aurinoco WiFi network name and login by entering the password again
## If your WiFi device does not list the Aurinoco WiFi name then,
*** Restart WiFi on your device
*** Scan WiFi networks
*** If now the Aurinoco WiFi name is listed, login to it by entering the password again else [[How to contact Aurinoco?|contact Aurinoco support]]