FAQ

h1. The connection is not working. What to do?

# If any network device LED is glowing red
** Check if all the cables are firmly plugged into the devices. To know your device details please refer to [[How to set up the Modem and router?]]
** If that does not fix it, [[Power cycle the network devices]] and check after two minutes. If that does not fix the red <notextile>LED(s)</notextile> LED(s) [[How to contact Aurinoco?|contact Aurinoco support]].
# WiFi
## If your WiFi device (phone, laptop ...) lists the Aurinoco WiFi router
*** Delete the WiFi network on your device. TODO: how to do that on each OS?
*** Scan the network for Your Aurinoco WiFi network name and login by entering the password again
## If your WiFi device does not list the Aurinoco WiFi name then,
*** Restart WiFi on your device
*** Scan WiFi networks
*** If now the Aurinoco WiFi name is listed, login to it by entering the password again else [[How to contact Aurinoco?|contact Aurinoco support]]