The connection is slow. What to do?¶

1. Is the connection slow for all Internet services? All websites? Email etc.?
   • If it's just Internet browsing, try various websites to see if they are all affected.
   • If it's just emails maybe the problem is with the email server. Give them time to fix it and re-test.
2. For WiFi users
   • If the WiFi signal is weak move the modem closer to the computer. (within 15 mtrs on a direct line of sight) and follow steps 3 to 6
   • If that is not practicable or the WiFi signal is still too low, you may need to upgrade your router to a more powerful model.
3. If there is a download running, wait for it to finish or pause it
4. Test the intranet speed using http://speedtest.aurinoco.net (requires using Aurinoco's DNS service, details at Which_DNS_servers_to_use).
5. Test the Internet speed using http://www.speedtest.net/. Click on "Change server" and search for Bangalore or Bharti. Choose Bharti Airtel Ltd, Bangalore. Click on Go.
6. When the tests have finished, take a screen shot of the result and mail to support@aurinoco.net mentioning the date and time of test.
7. If you are unable to do speed-tests, power cycle the network devices and try again.

If the above steps didn't fix the internet connection speed, contact Aurinoco via How to contact Aurinoco? with screenshot of the error on your device.