The connection is slow What to do » History » Version 14
Version 13 (Panchanan Hiremath, 02/05/2020 11:42) → Version 14/17 (Panchanan Hiremath, 05/05/2020 16:37)
h1. The connection is slow. What to do?
# Is the connection slow for all Internet services? All websites? Email etc.?
** If it's just Internet browsing, try various websites to see if they are all affected.
** If it's just emails maybe the problem is with the email server. Give them time to fix it and re-test.
# For WiFi users
** If the WiFi signal is weak move the modem closer to the computer. (within 15 mtrs on a direct line of sight) and follow steps 3 to 6
** If that is not practicable or the WiFi signal is still too low, you may need to upgrade your router to a more powerful model.
# If there is a download running, wait for it to finish or pause it
# Test the intranet internal speed using http://speedtest.aurinoco.net (requires using Aurinoco's DNS service, details at [[Which_DNS_servers_to_use]]).
Take a screen shot of the result
# Test the Internet speed using http://www.speedtest.net/. Click on "Change server" and search for Bangalore or Bharti. Choose Bharti Airtel Ltd, Bangalore. Click on Go.
# When the tests have test has finished, take a screen shot of the result and result. If the download speed is lower than expected, mail the screen shot to support@aurinoco.net mentioning the date and time of test.
# If you are unable to do speed-tests, [[power cycle the network devices]] and try again.
# For WiFi users
** If the WiFi signal is weak move the modem closer to the computer. (within 15 mtrs on a direct line of sight)
** If that is not practicable or the WiFi signal is still too low, upgrade your router to a more powerful model.
# Is the connection slow for all Internet services? All websites? Email etc.?
** If it's just Internet browsing, try various websites to see if they are all affected.
** If it's just emails maybe the problem is with the email server. Give them time to fix it and re-test.
If the above steps didn't fix the internet connection speed, contact Aurinoco via [[How to contact Aurinoco?]] with screenshot of the error on your device.
# Is the connection slow for all Internet services? All websites? Email etc.?
** If it's just Internet browsing, try various websites to see if they are all affected.
** If it's just emails maybe the problem is with the email server. Give them time to fix it and re-test.
# For WiFi users
** If the WiFi signal is weak move the modem closer to the computer. (within 15 mtrs on a direct line of sight) and follow steps 3 to 6
** If that is not practicable or the WiFi signal is still too low, you may need to upgrade your router to a more powerful model.
# If there is a download running, wait for it to finish or pause it
# Test the intranet internal speed using http://speedtest.aurinoco.net (requires using Aurinoco's DNS service, details at [[Which_DNS_servers_to_use]]).
Take a screen shot of the result
# Test the Internet speed using http://www.speedtest.net/. Click on "Change server" and search for Bangalore or Bharti. Choose Bharti Airtel Ltd, Bangalore. Click on Go.
# When the tests have test has finished, take a screen shot of the result and result. If the download speed is lower than expected, mail the screen shot to support@aurinoco.net mentioning the date and time of test.
# If you are unable to do speed-tests, [[power cycle the network devices]] and try again.
# For WiFi users
** If the WiFi signal is weak move the modem closer to the computer. (within 15 mtrs on a direct line of sight)
** If that is not practicable or the WiFi signal is still too low, upgrade your router to a more powerful model.
# Is the connection slow for all Internet services? All websites? Email etc.?
** If it's just Internet browsing, try various websites to see if they are all affected.
** If it's just emails maybe the problem is with the email server. Give them time to fix it and re-test.
If the above steps didn't fix the internet connection speed, contact Aurinoco via [[How to contact Aurinoco?]] with screenshot of the error on your device.