The connection is slow What to do » History » Version 14
Panchanan Hiremath, 05/05/2020 16:37
1 | 1 | Charles Atkinson | h1. The connection is slow. What to do? |
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2 | 1 | Charles Atkinson | |
3 | 1 | Charles Atkinson | # Is the connection slow for all Internet services? All websites? Email etc.? |
4 | 1 | Charles Atkinson | ** If it's just Internet browsing, try various websites to see if they are all affected. |
5 | 1 | Charles Atkinson | ** If it's just emails maybe the problem is with the email server. Give them time to fix it and re-test. |
6 | 14 | Panchanan Hiremath | # For WiFi users |
7 | 14 | Panchanan Hiremath | ** If the WiFi signal is weak move the modem closer to the computer. (within 15 mtrs on a direct line of sight) and follow steps 3 to 6 |
8 | 14 | Panchanan Hiremath | ** If that is not practicable or the WiFi signal is still too low, you may need to upgrade your router to a more powerful model. |
9 | 14 | Panchanan Hiremath | # If there is a download running, wait for it to finish or pause it |
10 | 14 | Panchanan Hiremath | # Test the intranet speed using http://speedtest.aurinoco.net (requires using Aurinoco's DNS service, details at [[Which_DNS_servers_to_use]]). |
11 | 14 | Panchanan Hiremath | # Test the Internet speed using http://www.speedtest.net/. Click on "Change server" and search for Bangalore or Bharti. Choose Bharti Airtel Ltd, Bangalore. Click on Go. |
12 | 14 | Panchanan Hiremath | # When the tests have finished, take a screen shot of the result and mail to support@aurinoco.net mentioning the date and time of test. |
13 | 14 | Panchanan Hiremath | # If you are unable to do speed-tests, [[power cycle the network devices]] and try again. |
14 | 14 | Panchanan Hiremath | |
15 | 1 | Charles Atkinson | |
16 | 12 | Panchanan Hiremath | If the above steps didn't fix the internet connection speed, contact Aurinoco via [[How to contact Aurinoco?]] with screenshot of the error on your device. |