The connection is slow What to do » History » Version 15
Version 14 (Panchanan Hiremath, 05/05/2020 16:37) → Version 15/17 (Panchanan Hiremath, 06/05/2020 09:38)
h1. The connection is slow. What to do?
** # Is the connection slow for all Internet services? All websites? Email etc.?
*
** If it's just Internet browsing, try various websites to see if they are all affected.
* ** If it's just emails maybe the problem is with the email server. Give them time to fix it and re-test.
**
# For WiFi users
*
** If the WiFi signal is weak move the modem/router modem closer to the computer/device using internet. computer. (within 15 mtrs on a direct line of sight) and follow steps 1 3 to 4. 6
* ** If that is not practicable or the WiFi signal is still too low, you may need to upgrade your router to a hi-power wifi model or follow steps 1 to 5;
more powerful model.
# If there is a download running, wait for it to finish or pause it
# If you are unable to do the following speed-tests, [[power cycle the network devices]] and try again.
# Test the intranet speed using http://speedtest.aurinoco.net (requires using Aurinoco's DNS service, details at [[Which_DNS_servers_to_use]]).
# Test the Internet speed using http://www.speedtest.net/. Click on "Change server" and search for Bangalore or Bharti. Choose Bharti Airtel Ltd, Bangalore. Click on Go.
# When the tests have finished, take a screen shot of the test results result and mail to support@aurinoco.net mentioning the date and time of test.
*
# If you are unable to do speed-tests, [[power cycle the network devices]] and try again.
If the above steps didn't fix the internet connection speed, contact Aurinoco via [[How to contact Aurinoco?]] with screenshot of the error mentioning the date and time of test. on your device.
** # Is the connection slow for all Internet services? All websites? Email etc.?
*
** If it's just Internet browsing, try various websites to see if they are all affected.
* ** If it's just emails maybe the problem is with the email server. Give them time to fix it and re-test.
**
# For WiFi users
*
** If the WiFi signal is weak move the modem/router modem closer to the computer/device using internet. computer. (within 15 mtrs on a direct line of sight) and follow steps 1 3 to 4. 6
* ** If that is not practicable or the WiFi signal is still too low, you may need to upgrade your router to a hi-power wifi model or follow steps 1 to 5;
more powerful model.
# If there is a download running, wait for it to finish or pause it
# If you are unable to do the following speed-tests, [[power cycle the network devices]] and try again.
# Test the intranet speed using http://speedtest.aurinoco.net (requires using Aurinoco's DNS service, details at [[Which_DNS_servers_to_use]]).
# Test the Internet speed using http://www.speedtest.net/. Click on "Change server" and search for Bangalore or Bharti. Choose Bharti Airtel Ltd, Bangalore. Click on Go.
# When the tests have finished, take a screen shot of the test results result and mail to support@aurinoco.net mentioning the date and time of test.
*
# If you are unable to do speed-tests, [[power cycle the network devices]] and try again.
If the above steps didn't fix the internet connection speed, contact Aurinoco via [[How to contact Aurinoco?]] with screenshot of the error mentioning the date and time of test. on your device.