The connection is slow What to do » History » Version 16
Version 15 (Panchanan Hiremath, 06/05/2020 09:38) → Version 16/17 (Atchuthan Manickam , 19/10/2020 10:14)
h1. The connection is slow. What to do?
** Is the connection slow for all Internet services? All websites? Email etc.?
* If it's just Internet browsing, try various websites to see if they are all affected.
* If it's just emails maybe the problem is with the email server. Give them time to fix it and re-test.
** For WiFi users
* If the WiFi signal is weak move the modem/router closer to the computer/device using internet. (within 15 mtrs on a direct line of sight) and follow steps 1 to 4.
* If that is not practicable or the WiFi signal is still too low, you may need to upgrade your router to a hi-power wifi model or follow steps 1 to 5;
# If there is a download running, wait for it to finish or pause it
# If you are unable to do the following speed-tests, [[power cycle the network devices]] and try again.
# Test the intranet speed using http://speedtest.aurinoco.net (requires using Aurinoco's DNS service, details at [[Which_DNS_servers_to_use]]).
# Test the Internet speed using http://www.speedtest.net/. Click on "Change server" and search for Mumbai Bangalore or Bharti. Choose Bharti Airtel Ltd, Mumbai. Bangalore. Click on Go.
# When the tests have finished, take a screen shot of the test results and mail to support@aurinoco.net mentioning the date and time of test.
* If the above steps didn't fix the internet connection speed, contact Aurinoco via [[How to contact Aurinoco?]] with screenshot of the error mentioning the date and time of test.
** Is the connection slow for all Internet services? All websites? Email etc.?
* If it's just Internet browsing, try various websites to see if they are all affected.
* If it's just emails maybe the problem is with the email server. Give them time to fix it and re-test.
** For WiFi users
* If the WiFi signal is weak move the modem/router closer to the computer/device using internet. (within 15 mtrs on a direct line of sight) and follow steps 1 to 4.
* If that is not practicable or the WiFi signal is still too low, you may need to upgrade your router to a hi-power wifi model or follow steps 1 to 5;
# If there is a download running, wait for it to finish or pause it
# If you are unable to do the following speed-tests, [[power cycle the network devices]] and try again.
# Test the intranet speed using http://speedtest.aurinoco.net (requires using Aurinoco's DNS service, details at [[Which_DNS_servers_to_use]]).
# Test the Internet speed using http://www.speedtest.net/. Click on "Change server" and search for Mumbai Bangalore or Bharti. Choose Bharti Airtel Ltd, Mumbai. Bangalore. Click on Go.
# When the tests have finished, take a screen shot of the test results and mail to support@aurinoco.net mentioning the date and time of test.
* If the above steps didn't fix the internet connection speed, contact Aurinoco via [[How to contact Aurinoco?]] with screenshot of the error mentioning the date and time of test.