The connection is slow What to do » History » Version 17
Version 16 (Atchuthan Manickam , 19/10/2020 10:14) → Version 17/18 (Charles Atkinson, 23/04/2021 10:40)
h1. The connection is slow. What to do?
* ** Is the connection slow for all Internet services? Websites? All websites? Email? Specific apps?
** Email etc.?
* If it's just websites, Internet browsing, try various websites to see if they are all affected. If only a few are slow, the problem is probably the websites not your connection
** * If it's just email emails maybe the problem is with the email server. Give them time to fix it and re-test.
* ** For WiFi connections
** users
* If the WiFi signal is weak, weak move the modem/router closer to the computer/device close using internet. (within 15 mtrs on a direct line of sight) and follow steps 1 to the WiFi. Is the connection faster? 4.
** * If that is not practicable or the WiFi signal is still weak, too low, you may need to upgrade your router to a high power WiFi hi-power wifi model or follow steps 1 to 5;
* # If there is a download running, wait for it to finish or pause it
# If you are unable to do the following speed-tests, [[power cycle the network devices]] and try again.
# Test the connection intranet speed [[FAQ:How using http://speedtest.aurinoco.net (requires using Aurinoco's DNS service, details at [[Which_DNS_servers_to_use]]).
# Test the Internet speed using http://www.speedtest.net/. Click on "Change server" and search for Mumbai or Bharti. Choose Bharti Airtel Ltd, Mumbai. Click on Go.
# When the tests have finished, take a screen shot of the test results and mail to do a speed test]] support@aurinoco.net mentioning the date and time of test.
* If the above steps didn't fix the internet connection is slow for all Internet services or if the WiFi signal is week, ask speed, contact Aurinoco for help via [[How to contact Aurinoco?]] with screenshot of the error mentioning the date and time of the slow connection. test.
* ** Is the connection slow for all Internet services? Websites? All websites? Email? Specific apps?
** Email etc.?
* If it's just websites, Internet browsing, try various websites to see if they are all affected. If only a few are slow, the problem is probably the websites not your connection
** * If it's just email emails maybe the problem is with the email server. Give them time to fix it and re-test.
* ** For WiFi connections
** users
* If the WiFi signal is weak, weak move the modem/router closer to the computer/device close using internet. (within 15 mtrs on a direct line of sight) and follow steps 1 to the WiFi. Is the connection faster? 4.
** * If that is not practicable or the WiFi signal is still weak, too low, you may need to upgrade your router to a high power WiFi hi-power wifi model or follow steps 1 to 5;
* # If there is a download running, wait for it to finish or pause it
# If you are unable to do the following speed-tests, [[power cycle the network devices]] and try again.
# Test the connection intranet speed [[FAQ:How using http://speedtest.aurinoco.net (requires using Aurinoco's DNS service, details at [[Which_DNS_servers_to_use]]).
# Test the Internet speed using http://www.speedtest.net/. Click on "Change server" and search for Mumbai or Bharti. Choose Bharti Airtel Ltd, Mumbai. Click on Go.
# When the tests have finished, take a screen shot of the test results and mail to do a speed test]] support@aurinoco.net mentioning the date and time of test.
* If the above steps didn't fix the internet connection is slow for all Internet services or if the WiFi signal is week, ask speed, contact Aurinoco for help via [[How to contact Aurinoco?]] with screenshot of the error mentioning the date and time of the slow connection. test.