FAQ

Steps to check Aurinoco Connection at AVES EPM and Solar Monitoring Sites.¶

• Check LED indicators on AONT (Alphion Optic Network Terminal) :

1. Green light on - PWR, PON and LAN indicates operational state
2. Red light on - LOS indicates Loss of signal from source - Contact Aurinoco support
3. Red light or flickering green light on PWR - indicates issue with power adapter or electric source
4. Check input voltage on power adapter and report to Aurinoco support if failed
5. Check the electrical power source at site, either TNEB or UPS. Recommend to use networking devices on UPS

• Check LED indicators on MC (Media Convertor)

1. Green light on - PWR, fdx, fx, tx, 100mbps indicates operational state
2. Stable Green light on PWR alone indicates no connectivity - Contact Aurinoco support
3. Flickering Green light on PWR indicates issue with power adapter or electric source.
4. Check input voltage on power adapter and report to Aurinoco support if failed
5. Check the electrical power source at site, either TNEB or UPS. Recommend to use networking devices on UPS

• Check LED indicators on Router (D-Link or TP-Link)

1. Green light on - Internet, Power, WiFi and LAN (if Ethernet cable connected) indicates operational state
2. Red light on Internet LED indicates no internet connection from MC or AONT
3. Check physical connectivity between router and MC or AONT
4. Check input voltage on power adapter and report to Aurinoco support if failed
5. Check the electrical power source at site, either TNEB or UPS. Recommend to use networking devices on UPS

• Do a ping test from AVES network to the respective sites IP address

1. Open cmd (on Windows machine) or terminal (on Linux systems)
2. run command | ping 192.168.16.XXX (verify IP address from wiki page to be created)
3. share ping test results on mail to Aurinoco support