FAQ

h1. The connection is slow. What to do?

# Test the speed by clicking "here":http://www.speedtest.net/

# Power cycle the network devices

** *For GPON Users*

*** Turn off the router(TP-Link).

*** Turn off the Modem.

*** Turn on the Modem and wait for all the lights to come on.

*** Turn on the router and wait for all the lights to come on.

*** Check the speed.

** *For Non-Gpon Users*

*** Turn off the router(TP-Link).

*** Turn on the router and wait for all the lights to come on.

# Check for the Wi-Fi signal if the Internet is connected wireless.

** If the Wi-Fi signal is low move the modem closer to the computer.

** Upgrade your router to which has higher range.

# Check if there is any is download is running in the background.

# Is the connection slow for all Internet services?  All websites?  Email etc.?

** If its just Internet browsing, try a different browser.

**If its just emails try a different email client or try to reinstall the email client.

If the above steps didn't fix the Internet contact Aurinoco via [[How to contact Aurinoco?]]