Project

General

Profile

The connection is slow What to do » History » Version 4

« Previous - Version 4/17 (diff) - Next » - Current version
Charles Atkinson, 11/08/2017 12:16


The connection is slow. What to do?

  1. If there is a download running, wait for it to finish or pause it
  2. Test the speed by clicking here. Choose Bharati Airtel at Bangalore for the test and take a screen shot of the result
  3. Power cycle the network devices
    • For GPON Users
      • Turn off the router (TP-Link).
      • Turn off the Modem.
      • Turn on the Modem and wait for all the lights to come on.
      • Turn on the router and wait for all the lights to come on.
      • Check the speed.
    • For Non-GPON Users
      • Turn off the router (TP-Link).
      • Turn on the router and wait for all the lights to come on.
  4. For WiFi users
    • If the WiFi signal is low move the modem closer to the computer.
    • If that is not practicable or the WiFi signal is still too low, upgrade your router to a more powerful model.
  5. Is the connection slow for all Internet services? All websites? Email etc.?
    • If it's just Internet browsing, try various websites to see if they are all affected.
    • If it's just emails maybe the problem is with the email server. Give them time to fix it and re-test.

If the above steps didn't fix the Internet connection speed, contact Aurinoco via How to contact Aurinoco? by email including a screen shot of the speed test.