FAQ

h1. The connection is slow. What to do?

# If there is a download running, wait for it to finish or pause it

# Test the speed by clicking "here":http://www.speedtest.net/.  Choose Bharati Airtel at Bangalore for the test and take a screen shot of the result

# Power cycle the network devices

** *For GPON Users*

*** Turn off the router (TP-Link).

*** Turn off the Modem.

*** Turn on the Modem and wait for all the lights to come on.

*** Turn on the router and wait for all the lights to come on.

*** Check the speed.

** *For Non-GPON Users*

*** Turn off the router (TP-Link).

*** Turn on the router and wait for all the lights to come on.

# For WiFi users

** If the WiFi signal is low move the modem closer to the computer.

** If that is not practicable or the WiFi signal is still too low, upgrade your router to a more powerful model.

# Is the connection slow for all Internet services?  All websites?  Email etc.?

** If it's just Internet browsing, try various websites to see if they are all affected.

** If it's just emails maybe the problem is with the email server.  Give them time to fix it and re-test.

If the above steps didn't fix the Internet connection speed, contact Aurinoco via [[How to contact Aurinoco?]] by email including a screen shot of the speed test.