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The connection is slow What to do » History » Version 5

Charles Atkinson, 11/08/2017 12:20

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h1. The connection is slow. What to do?
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TODO: create a separate page for the "Power cycle the network devices" steps (same text is used on [[The connection is not working. What to do?]])
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# If there is a download running, wait for it to finish or pause it
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# Test the speed by clicking "here":http://www.speedtest.net/.  Choose Bharati Airtel at Bangalore for the test and take a screen shot of the result
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# Power cycle the network devices
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** *For GPON Users*
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*** Turn off the router (TP-Link).
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*** Turn off the Modem.
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*** Turn on the Modem and wait for all the lights to come on.
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*** Turn on the router and wait for all the lights to come on.
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*** Check the speed.
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** *For Non-GPON Users*
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*** Turn off the router (TP-Link).
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*** Turn on the router and wait for all the lights to come on.
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# For WiFi users
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** If the WiFi signal is low move the modem closer to the computer.
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** If that is not practicable or the WiFi signal is still too low, upgrade your router to a more powerful model.
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# Is the connection slow for all Internet services?  All websites?  Email etc.?
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** If it's just Internet browsing, try various websites to see if they are all affected.
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** If it's just emails maybe the problem is with the email server.  Give them time to fix it and re-test.
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If the above steps didn't fix the Internet connection speed, contact Aurinoco via [[How to contact Aurinoco?]] by email including a screen shot of the speed test.