FAQ

Dear Auroville Campus Area Network (AVCAN) users, welcome to Aurinoco Systems online support page.
Feel free to share your feedback for improvisations on this page via mail to support@aurinoco.net or call to (0431) 403 6900.

On AVCAN by Aurinoco Systems¶

1. When will connections be available at my location?
2. What subscription plans are available?
3. How much does a subscription cost?
4. How to apply for a subscription?

On Aurinoco subscriptions¶

1. How does an Aurinoco subscription compare with BSNL's?
2. How to contact Aurinoco?
3. How to change the subscription plan?
4. How to take a subscription holiday?
5. How to cancel a subscription?
6. How to shift an existing subscription

On internet services¶

1. The connection is slow. What to do?
2. The connection is not working. What to do?
3. How get the Wi-Fi password reset?
4. How to deactivate WiFi connection?
5. How to set up the modem and router?
6. Which DNS servers to use?
7. Which time servers to use?
8. What is the gateway address?
9. ACN is down. Why not switch subscribers to ERN?
10. What IP addresses can I use?
11. Hotspot service for house sitters?
12. How to do a ping test?

On telephony services¶

1. What about telephone?
2. How much does a subscription cost?
3. How to apply for a subscription?

On usage reports¶

1. Why is the usage so high?
2. How to reduce the usage?
3. How to change usage report frequency?
4. How to change usage report To and CC addresses?

On systems support¶

1. What is Aurinoco's apt-cache service?
2. What is Aurinoco's backup service?
3. What is Aurinoco's NAS service?
4. How to install Anydesk? - remote desktop sharing tool for troubleshooting

On monitoring sites support¶

1. Steps to check AVES EPM connectivity
2. What are the steps that BSNL user need to take

On Audio/Video Conferencing¶

1. Having issues with online calls or meetings?

On Security Suits¶

1. How to stay safe from malware?