FAQ

h1. The connection is slow. What to do?

TODO: create a separate page for the "Power cycle the network devices" steps (same text is used on [[The connection is not working. What to do?]])

# If there is a download running, wait for it to finish or pause it

# Test the internal speed using http://speedtest.aurinoco.net (requires using Aurinoco's DNS service, details at [[Which_DNS_servers_to_use]]).  Take a screen shot of the result

# Test the Internet speed using http://www.speedtest.net/.  Click on "Change server" and search for Bangalore or Bharti.  Choose Bharti Airtel Ltd, Bangalore.  Click on Go.  When the test has finished, take a screen shot of the result.  If the download speed is lower than expected, mail the screen shot to support@aurinoco.net

# Power cycle the network devices

** *For GPON Users*

*** Turn off the router (TP-Link).

*** Turn off the Modem.

*** Turn on the Modem and wait for all the lights to come on.

*** Turn on the router and wait for all the lights to come on.

*** Check the speed.

** *For Non-GPON Users*

*** Turn off the router (TP-Link).

*** Turn on the router and wait for all the lights to come on.

# For WiFi users

** If the WiFi signal is low move the modem closer to the computer.

** If that is not practicable or the WiFi signal is still too low, upgrade your router to a more powerful model.

# Is the connection slow for all Internet services?  All websites?  Email etc.?

** If it's just Internet browsing, try various websites to see if they are all affected.

** If it's just emails maybe the problem is with the email server.  Give them time to fix it and re-test.

If the above steps didn't fix the Internet connection speed, contact Aurinoco via [[How to contact Aurinoco?]] by email including a screen shot of the speed test.