FAQ

Welcome to Aurinoco Systems FAQ (frequently asked questions) page

In case this page does not answer your questions or the answers are unclear, please contact us via support@aurinoco.net or +91 413 403 6900

• Aurinoco Systems
• Getting connected
• I'm connected. Now what?
  • Usage reports
  • Extra services
• Something doesn't work
• Subscription changes

Aurinoco Systems¶

1. What is Aurinoco Systems?
2. How to contact Aurinoco?

Getting connected¶

1. When will connections be available at my location?
2. Can house sitters get a connection?
3. What are Aurinoco's subscription plans?
4. What are Telephone Service's BSNL franchise plans via Aurinoco?
5. What's the difference between Aurinoco's plans and Telephone Service's BSNL franchise plans?
6. How does an Aurinoco subscription compare with BSNL's?
7. What about CPE (customer premises equipment)?
8. What about telephone?
9. How much does it cost?
10. How to apply for a subscription?
11. How to stay safe from malware? (required for some subscriptions and a good idea anyway)

I'm connected. Now what?¶

1. How to change the WiFi password?
2. How to set up the modem and router?
3. Which DNS servers to use?
4. Which time servers to use?
5. What is the gateway address?
6. What IP addresses can I use?

Usage reports¶

1. How to change usage report frequency?
2. How to change usage report To and CC addresses?
3. Why is the usage so high?
4. How to reduce the usage?

Extra services¶

1. What is Aurinoco's apt-cache service?
2. What is Aurinoco's backup service?
3. What is Aurinoco's MQTT service?
4. What is Aurinoco's NAS service?
5. What is Aurinoco's Nextcloud service?
6. What is Aurinoco's OpenVPN service?
7. What is Aurinoco's Redmine service?

Something doesn't work¶

1. The connection is slow. What to do?
2. The connection is not working. What to do?
3. How to do a ping test?
4. How to do a speed test?
5. ACN is down. Why not switch subscribers to ERN?
6. Having issues with online calls or meetings?
7. How to install Anydesk? - remote desktop sharing tool for troubleshooting
8. Steps to check AVES EPM connectivity (for AVES and Varuna only)

Subscription changes¶

1. How to change the subscription plan?
2. How to take a subscription holiday?
3. How to cancel a subscription?
4. How to shift an existing subscription?